Day 2 at the Stadtwerke and final thoughts on Munster

May 27, 2012 at 3:20 am 1 comment

This blog post is a few days late as our days have been jam packed with all sorts of interesting experiences in Munster. Our hosts have been amazing!

Now a quick recap on my second day at Stadtwerke Munster. It was a truly valuable experience. In the morning and late afternoon I was able to learn more about their public transportation division which provides bus service throughout the city. It was interesting to learn how this division operates in conjunction with the other city services the Stadtwerke provides such as gas and electric. The Stadtwerke is attempting to integrate all of their services so their customers have a one-stop shop for all their utility needs. Creating value-added products and customer directed account options have helped the Stadtwerke earn 92% market-share in Munster. Very impressive when they are literally in competition with hundreds of other providers. It was also interesting to see how unique transportation services are created to further connect the company to current and future customers. For instance, the Stadtwerke operates a solar-power boat that takes passengers to various stops along Lake Assee (pictures included earlier in the blog), or the “Okoflitz” which is a bus for school children which the Stadtwerke operates roughly 60 times a year to take young school children to various field trips and teach them about public transportation and the Stadtwerke.

In the middle of the day I was taken to lunch by one of the two Stadtwerke CEO’s (one for business operations and one for the technical side of the business) and the Director of Marketing and Communications. Sharing a meal and conversation with CEO Muller Tengelmann and Marketing and Communication Director Martin Schuster was a real treat. Learning about the Stadtwerke’s relationship with local elected officials, as well as their customers was enlightening. It was amazing to see how many similarities I found between some of the challenges facing the Stadtwerke and my company Puget Sound Energy. In between bites of delicious pizza I was taking pages of mental notes… What a great opportunity this was!

As we wrap up our final day in Munster, I can’t help but feel sad to leave. I think we have all had a fantastic time, I know I have. My host family has been wonderful, treating me as part of their family from the moment I arrived. I will miss hanging out, laughing and learning from Bernt, Christine, Teresa and Mattias Rolfes. Hopefully I can return to Munster someday and introduce them to my family. It has been a truly incredible week here in Munster. Thank you Rotary for making this possible.

– Cory

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Entry filed under: Team Blog.

Vielen Dank Munster! A Great Start in Gelsenkirchen

1 Comment Add your own

  • 1. billrobson1  |  May 27, 2012 at 6:58 am

    Hello Cory, It sure sounds like the first week was a huge success. Wwll done.

    Reply

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